K-BETS Co., Ltd. (“the Company”) values the protection of your personal information and complies with the Act on Promotion of Information and Communications Network Utilization and Information Protection. In the event of any changes to this Privacy Policy, the Company will notify users through a popup notice on the website.

- Effective Date: From 2025

1. Personal Information Collected

We collect the following personal information through our online inquiry form:

• - Items Collected: Subject, email address, message content, attachments, access logs
• - Collection Method: Online inquiry

2. Purpose of Collecting and Using Personal Information

The collected information is used for the following purposes:

• - Responding to inquiries and taking appropriate service actions based on user-provided information

3. Retention and Use Period of Personal Information

In principle, personal information is destroyed without delay once the purpose of its collection and use has been fulfilled. However, certain information may be retained as follows:

A. Based on Internal Policies

- Record of Misuse

Purpose: To prevent fraudulent use

Retention Period: 1 year

B. Based on Relevant Laws and Regulations

We may retain information for a period prescribed by relevant laws such as the Commercial Act and the Act on Consumer Protection in Electronic Commerce. Such data will be used only for the stated purposes.

- Records of contracts or withdrawal of offers

Retention Reason: Consumer Protection Act

Retention Period: 5 years

- Records of payments and supply of goods/services

Retention Reason: Consumer Protection Act

Retention Period: 5 years

- Records of electronic financial transactions

Retention Reason: Electronic Financial Transactions Act

Retention Period: 5 years

- Records of consumer complaints or dispute resolutions

Retention Reason: Consumer Protection Act

Retention Period: 3 years

4. Destruction Procedures and Methods

We destroy personal information without delay after the purpose of its collection and use has been achieved.

• - Destruction Procedure

  Information entered by users is transferred to a separate database (or stored physically in a file cabinet) after achieving its purpose. It is retained for a certain period according to internal policies and legal requirements before being deleted.
  Information stored in the separate database is not used for any other purposes unless required by law.

• - Destruction Method

  -- Electronic files: Deleted using technical methods that make recovery impossible

  -- Printed materials: Destroyed through shredding or incineration

5. Provision of Personal Information

The Company does not disclose users’ personal information to external parties without consent. Exceptions include:

• - When necessary for product delivery, installation, or after-sales service (name, mobile phone number, and installation address)
• - When prior consent has been obtained from the user

6. Outsourcing of Personal Information Processing

The Company does not outsource the processing of personal information to third parties without the user’s consent, except to contracted delivery, installation, or service providers. If outsourcing becomes necessary in the future, the Company will inform users of the outsourcing parties and their duties, and obtain prior consent when required.

7. Rights of Users and Legal Representatives

Users and their legal representatives may access, update, or delete their personal information at any time, including that of children under the age of 14. To view or modify personal information, or to withdraw consent and deactivate membership, users can log in and use the “Edit Personal Information” or “Unsubscribe” features after completing identity verification.
Alternatively, users may contact the designated Privacy Officer by mail, phone, or email to request necessary actions, which will be handled without delay. If a correction to personal data is requested, the Company will not use or provide the relevant data until the correction is complete. If incorrect information has already been shared with a third party, the Company will notify the third party of the correction without delay.
Personal data that is deleted or deactivated upon the user’s or legal representative’s request will be handled in accordance with the “Retention and Use Period of Personal Information” section, and will not be accessed or used for any other purpose.

8. Installation, Operation, and Refusal of Automatic Personal Information Collection Devices

The Company uses tools such as “cookies” that store and retrieve your information from time to time.
A cookie is a very small text file that the server used to operate the Company’s website sends to your browser. It is stored on your computer’s hard drive. The Company uses cookies for the following purposes:

• ▶ Purpose of Cookie Use

  To analyze the frequency of visits and visiting times of members and non-members, identify users' preferences and interests, track traces, and provide targeted marketing and personalized services by assessing participation in various events and visit counts.
  You have the right to choose whether to allow the installation of cookies. Therefore, you may set your web browser options to allow all cookies, to receive a confirmation each time a cookie is stored, or to reject all cookies.

• ▶ How to Refuse Cookie Settings

  For example, to refuse cookie settings, you can configure your web browser’s options to allow all cookies, to receive confirmation each time a cookie is stored, or to reject all cookies.
  Example (for Internet Explorer): At the top of your web browser, go to Tools > Internet Options > Privacy
  Please note that if you refuse the installation of cookies, there may be difficulties in providing some services.
  Customer Service for Personal Information
  The Company designates the following department and Privacy Officer to protect customers’ personal information and handle related complaints.

9. Customer Service for Privacy Matters

To ensure the protection of personal data and to handle any related complaints, the Company has designated the following contact person:

Privacy Officer

Name: Administrator

Email: support@k-bets.co.kr

Phone: [To be provided]

Users may report any concerns or complaints related to privacy to the Privacy Officer or relevant department. The Company will respond promptly and appropriately.

External Privacy Complaint and Support Agencies

• Personal Dispute Mediation Committee (www.1336.or.kr/1336)
• ePrivacy Mark Certification Committee (www.eprivacy.or.kr/02-580-0533~4)
• Supreme Prosecutors’ Office Cybercrime Investigation Center (http://icic.sppo.go.kr/02-3480-3600)
• National Police Agency Cyber Terror Response Center (www.ctrc.go.kr/02-392-0330)